We aim to get your order to you as quickly as possible, but the average delivery time is between 5 and 11 days, depending on the product and delivery location.

There's a key reason for this: at Aion Collective, we've consciously chosen a more sustainable approach. Instead of fast shipping with a large environmental footprint, we work with a made-to-order and optimized shipping system. This means products are only shipped after you've placed an order. This prevents excess inventory, wasted resources, and unnecessary returns.

We also often combine shipments to reduce the number of transport movements, which helps lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can offer you unique products at a competitive price.

We appreciate your patience and promise it'll be worth the wait. Once your order ships, you'll receive a tracking number so you can track your package! 🌿

Once your order has shipped, you'll receive an email with a tracking number and a link to the website where you can track your package. If you need help tracking your package, please feel free to contact our customer service team.

We're sorry if your order arrives damaged or incomplete! Please contact us within 7 days of receipt at info@Paawzy.com and provide clear photos of the damaged item or a description of what's missing. We'll make sure you receive a solution, such as a replacement or a refund.

Yes, we offer both returns and refunds. If you're not satisfied with your purchase, you can return it within 30 days of receipt. It's important that the product is unused and returned in its original packaging.

To initiate a return, please include a clear note with your order number and reason for return. Once we receive and inspect the product, you will receive a full refund, provided the product is in its original condition.

Please note that if the product is damaged by the customer or is no longer in its original condition, no refund will be issued. The same applies if any parts are missing. Therefore, please ensure the product is carefully packaged when returning it.

Return costs depend on the reason for the return. If it's a defect or error on our part, we'll cover the costs. For other reasons, such as personal preference, you'll be responsible for the return costs.

We appreciate it if you let us know why you're returning the product, so we can continue to improve our service and products. This way, we can create a better shopping experience together!