What is your return policy?

We strive to ensure you are completely satisfied with your purchase. Therefore, we accept returns on all items within 14 days of purchase. For detailed instructions on the returns process, please refer to our Returns page.

How can I track my order?

Once your order has shipped, you will receive a tracking number by email. This tracking number allows you to track the status of your order on our website or the carrier's website.

Can I cancel or change my order?

We understand that sometimes changes are necessary. If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our utmost to accommodate your request.

What is the material of this product?

You can find information about the material of each product in the "Product Description" section of the product page. If you have any further questions about the material, please don't hesitate to contact us.

How should I care for this product?

Care instructions for each product are listed under "Product Description" on the product page. Following these care instructions is important to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we'll do our best to assist you.

What payment methods do you accept?

We offer various payment methods, including credit cards (Visa, MasterCard, American Express), Klarna, PayPal and Apple Pay.

Do you also offer payment in installments?

Yes, we offer installment payments for certain purchases through Klarna. For more information, please visit our website or contact our customer service.

Is my payment information safe?

Yes, we take the security of our customers' payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.

How long does it take to receive my order?

Delivery time depends on your location and the shipping method you choose. You can find detailed information about shipping times in our shipping policy.

How much does shipping cost?

Shipping costs vary depending on your location and the shipping method you choose. We offer free shipping within the Benelux. For more information about shipping costs, please refer to our shipping policy.

Do you offer free shipping?

Yes, we offer free shipping on orders within the Benelux. More information about our free shipping policy can be found in our shipping information.

Do you also ship to PO Box addresses?

Yes, we also ship to PO Box addresses. Please be sure to provide your complete and accurate shipping address to avoid delivery delays.

How can I contact customer service?

You can contact our customer service team by sending an email to or by using the chat function at the bottom right of every web page.

What are your opening hours?

Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM. We also aim to respond to questions outside these hours via chat and email.

How can I provide feedback?

We really appreciate your feedback. You can send us a message via our contact page on our website, or email us at info@aion-collective.nl.

Do you have a physical address?

We currently don't have a physical store. We partner with a warehouse to keep our operating costs low and offer you the best prices.