Shipping Policy

At Paawzy , we value an efficient shipping process to ensure your order is processed as quickly and smoothly as possible. Below you'll find all the details regarding our shipping policy:

Processing of Orders

All orders are processed within 1 to 3 business days, excluding weekends and holidays. Processing begins once we receive your order confirmation email. Once your order is processed, you will receive a notification letting you know it has shipped.

Postage costs

At Paawzy , we strive to make shopping as easy and affordable as possible. That's why we offer standard shipping rates that are favorable for our customers. In most cases, our shipping is free, unless otherwise stated.

Standard Shipping Rates:

• International: Free shipping on standard products

• Netherlands / Belgium: Free shipping for standard products

Shipping Times and Types

Here are the estimated shipping times and types for your reference:

• 5-10 Business Days: International Shipping with Free Shipping for Standard Products.

• 5-10 working days: Shipping to the Netherlands/Belgium with free shipping for standard products.

• 7-12 Business Days: International Shipping with Free Shipping on Large Items.

• 7-12 Business Days: Shipping to the Netherlands/Belgium with free shipping for large products.

Please note: While we will do our best to deliver your order on time, we are not responsible for any delays caused by the shipping service.

If you need additional information or have any questions about our shipping policy, please do not hesitate to contact our customer service.

Returns Policy

At Paawzy , we understand that sometimes a product doesn't meet your expectations. That's why we've created a returns policy to help you in such situations. Here are the details of our returns policy:

Return period

You have the right to return your purchase within 14 days after the delivery date, provided the item is unused and in its original condition.

Refund

In the event of a return, we will refund the full order amount, excluding the return shipping costs. Please note that some items cannot be returned due to hygiene regulations, but we will clearly indicate this on the product page.

Damaged Items

If your order arrives damaged, please contact us immediately at info@aion-collective.nl . Please include your order number and attach a photo of the damaged item. We handle such cases individually and strive for a satisfactory resolution.

Refund process

Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also let you know whether your refund has been approved or rejected. If your refund is approved, the money will be credited back to your credit card or original payment method within 14 business days, whichever is usually sooner.

Order process

• Orders are processed within 1-3 business days, excluding weekends and holidays.

• Pre-ordered items will be processed within 1-3 business days after arrival at our warehouse.

• After you successfully place an order, you will receive an email confirmation with your order details. If you don't receive an email, please check your spam folder or contact us for confirmation.

• If you have any questions or changes regarding your order, please contact us immediately at info@aion-collective.nl . Please note that changes to your order are no longer possible once it has been shipped.

We emphasize the importance of carefully checking and entering the correct shipping address. Aion Collective is not liable for failure to receive your order due to address errors you provided. In the event of a return due to an incorrect address, we will refund the original order (excluding shipping costs) and ask you to resubmit your order.

Returns Policy

At Paawzy , we strive for your complete customer satisfaction. We've developed our returns policy to ensure you can shop with confidence, knowing that if for any reason you're not satisfied with your purchase, we're happy to help.

1. GENERAL

Our returns policy includes a generous 14-day return period. This means you have 14 days from the moment you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. It must be unworn or unused, with all original tags attached and in its original packaging. It is also essential that you can present your receipt or proof of purchase.

To initiate a return, simply contact us at info@Paawzy.com . Please note that returns must be shipped to the warehouse where the products originated, which is usually in China. Therefore, please contact us first so we can provide you with the correct return address.

Once your return is accepted, you will be responsible for the cost of returning the items to the address you provided. We cannot accept items returned to us without prior return request.

Please don't hesitate to contact us with any questions regarding returns. You can reach us at aion-collective.nl .

2. DAMAGE AND PROBLEMS

It's crucial that you check the condition of your order immediately upon receipt. If you notice an item is defective, damaged, or if you accidentally received the wrong item, please contact us immediately. This way, we can assess the problem and provide the appropriate solution as quickly as possible.

3. EXCHANGES

If you want to receive the item you want quickly, we recommend returning the item you currently have. Once your return is accepted, you can then make a separate purchase for the new item you want. This is often the fastest way to ensure you get what you want.

4. EUROPEAN UNION 14-DAY RETURN POLICY

Regardless of the above policy, if your goods are shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason and without giving a reason. As previously stated, your item must be in the same condition as when you received it. It must be unworn or unused, with all original tags attached and in its original packaging. You must also be able to provide proof of purchase.

5. REFUNDS

Once we receive and inspect your return, we will immediately notify you whether your refund has been approved. If your refund is approved, the amount will automatically be credited back to your original payment method, and it will be processed within 10 business days. Please note that it may take some time for your bank or credit card company to fully process the refund and display it in your account.

If more than 15 business days have passed since your return was approved, please contact us immediately at Paawzy.com . We're happy to help with any questions or concerns regarding your refund. Your satisfaction is our top priority.